Privacy Policy

Who We Are

Nurtura Health is a private nursing practice registered in South Africa.

• Business Reg: 2025/751315/07
• Practice Number: 16796914
• 35 Radloff St, Wilkoppies, Klerksdorp
• Email: info@nurturahealth.co.za
• Phone: 082 495 1630

Information We Collect

We may collect the following personal information:

• Full name, date of birth, and South African ID number
• Contact details including email address, phone number, and physical address
• Medical history, health conditions, and treatment records
• Payment information
• Website usage data including IP address and browser type

How We Use Your Information

We use your personal information to:

• Provide and manage healthcare services and treatments
• Process booking requests and appointment confirmations
• Send appointment reminders and aftercare instructions
• Send newsletters and health information (only with your consent)
• Comply with legal and regulatory obligations
• Improve our services and website

Legal Basis for Processing

We process your personal information on the following grounds:

• To fulfil our contract with you (providing healthcare services)
• To comply with legal obligations (healthcare regulations)
• With your consent (marketing communications)
• For our legitimate interests (improving our services)

How We Store Your Information

Your personal information is stored securely on our systems and with trusted third-party service providers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

Medical records are retained for a minimum period as required by South African healthcare regulations.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Healthcare professionals involved in your treatment
• IT service providers who help us operate our systems
• Legal or regulatory authorities where required by law

Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to the processing of your information
• Withdraw consent for marketing communications at any time

Marketing Communications

We will only send you marketing emails if you have given us explicit consent. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser.

Complaints

If you believe we have not handled your personal information correctly, you may lodge a complaint with the Information Regulator of South Africa:

• Website: www.inforegulator.org.za
• Email: inforeg@justice.gov.za